Patients & Families
We are moving as much care as possible to tele-medicine, including both new consults and routine follow-up visits. You may receive a phone call regarding moving your clinic appointment to a virtual method.
Once you provide us with an email address, we will send an appointment link that you can use to connect with us using OTN (Ontario Telemedicine Network). Simply click on the link sent to your email at your scheduled time to connect.
When joining a virtual visit using a computer, no additional software is usually needed. To join us on OTN using a mobile device, you will need to install Pexip Infinity Connect (Android / iOS).
PLEASE SEE THESE SETUP INSTRUCTIONS IF YOU ARE CONNECTING USING A SMARTPHONE
Should there be technical difficulties while trying to connect during your scheduled visit, please contact us via phone at 289-426-3121 and select option 3.
Healthcare Providers
We are continuing to triage referrals for their urgency.
Please send your referrals to us via fax at 289-799-3924
Urgent referrals will still be seen in an appropriate time frame and the need for face-to-face visits will be assessed on an individual basis.
Please note that non-urgent referrals may be delayed until the pandemic situation has stabilized or been resolved. We appreciate your patience.
Should you have urgent concerns please contact us via CritiCall Ontario, HHS Paging or our office line at 289-426-3121